Shipping Policy

Delivery policy

At Lu&Ju, we are committed to providing our customers with a reliable and seamless delivery experience. Our goal is to ensure that you receive your products in the quickest and most convenient way possible. Here is our detailed delivery policy:

**Delivery delay**
- **Canada:** Orders shipped to Canada should be delivered within **5-7 business days** from the shipping date.

- **International Shipping:** UNAVAILABLE, we only deliver to Canada.

**Order processing**
- All orders placed before 2 p.m. (local time) will be processed the same day. Orders placed after this time will be processed the next business day.

**Shipping Costs**
- Shipping costs are calculated based on the destination and weight of the package. Shipping rates will be clearly stated at the time of ordering.

**Order Tracking**
- To keep you informed of the status of your order, a tracking number will be provided to you as soon as your package is shipped. This will allow you to follow the progress of your order in real time.

**Partial delivery**
- In exceptional cases, an order may be shipped in multiple packages if it contains items from different warehouses or if an item is temporarily out of stock. You will be informed of any partial deliveries upon confirmation of your order.

**Customer service**
- Our customer service team is here to answer any questions you may have regarding delivery and resolve any issues you may encounter. Please feel free to contact us by email at shop.l uandju

At Lu&Ju , we strive to maintain high standards of delivery to allow you to fully enjoy your purchases. We thank you for your confidence in choosing our products. If you have any concerns or specific delivery requests, please do not hesitate to contact us. We will do our best to meet your needs.